SHIPMENT METHOD – Unless otherwise specified we will determine for you the most expedient and efficient means of transportation for your order. Again, unless specified the freight terms will be prepaid on our account and appropriate charges (such as freight, insurance and handling fees) will be added to your invoice.
RETURN OF ITEMS – To obtain a return-authorization number (RMA/RGA #) before returning items please contact our office. When calling please have the following information: the reason for return, the date of purchase, your purchase order number (on the packing slip), and either our reference number (on the packing slip) or our invoice number. A restock fee of up to 25% may be applicable to your return. All returns must be received within 10 days of the issuance of the RGA number. See return policy for more details.
LOSS/DAMAGES (CLAIMS) – Your order is filled, checked, rechecked, and packaged with great care. If damage has occurred, you must keep all original packing materials and box(es). All claims for loss or damages must be placed with the carriers immediately upon receipt. We are not responsible for goods after they have been received and signed for in good condition.
REFUNDS – Credit will be issued upon receipt, completion and approval of return. Standard policy is to issue credit to the customer’s Farris Enterprises account. By purchasing product on your ATM or credit card does not guarantee automatic credit to the card. Approval from CFO must be obtained before crediting any ATM or credit card.
